Shipping policy

Effective Date: July 2023

 

Thank you for shopping at Kamakian. We are committed to delivering your order promptly and efficiently. This Shipping Policy outlines important information regarding shipping, delivery, and related procedures. Please read this policy carefully before making a purchase.

 

Order Processing Time:

  • All orders are typically processed within 5 business days from the date of purchase/payment confirmation, excluding weekends and holidays.
  • During peak seasons, sales events, or unforeseen circumstances, order processing times may be slightly longer. If there is a significant delay, we will notify you promptly.

 

Shipping Methods and Carriers:

  • We offer several shipping methods to provide flexibility and convenience for our customers. The available shipping options will be displayed at checkout.
  • Shipping carriers may vary depending on the destination and the shipping method selected. We work with reputable carriers to ensure reliable and timely delivery.

 

Shipping Rates:

  • Shipping rates are calculated based on the shipping method chosen, the destination address, and the total weight of the package.
  • The shipping cost will be displayed during the checkout process before you finalize your order.

 

Delivery Time:

  • Delivery time varies based on the shipping method selected and the destination address. Estimated delivery times will be provided during the checkout process.
  • Please note that delivery times are estimates and not guaranteed. Factors beyond our control, such as weather conditions or carrier delays, may impact the actual delivery time.

 

Order Tracking:

  • For all orders, we provide a tracking number that allows you to monitor the status of your shipment. You will receive the tracking information via email once your order has been shipped.
  • You can track your package using the provided tracking number on our website or the carrier's website.

 

International Shipping:

  • We offer international shipping to many countries. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient.
  • Customs procedures may cause delays in delivery, and we have no control over these processes.

 

Shipping Address:

  • It is essential to provide an accurate and complete shipping address during the checkout process. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
  • If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.

 

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to their nature or regulatory requirements. We comply with all applicable laws and regulations related to shipping such items.
  • If an item in your order is subject to shipping restrictions, we will inform you and work to find a suitable solution.

 

Lost or Damaged Shipments:

  • In the rare event of a lost or damaged shipment, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.
  • If your package arrives visibly damaged, please take photos of the packaging before opening it to assist with the claims process.

 

Delivery Attempts:

  • If a delivery attempt is unsuccessful, the carrier may leave a notice or make additional attempts. Please follow the carrier's instructions to arrange for re-delivery or pick up.
  • If a package is returned to us due to repeated unsuccessful delivery attempts or an incorrect address, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

 

Cancellation of Orders in Transit:

  • Once an order has been shipped, it cannot be canceled. If you wish to cancel an order that is already in transit, please refer to our Refund Policy.
  • Refused deliveries or unclaimed packages will follow the guidelines in our Refund

 

Changes to the Shipping Policy:

  • We reserve the right to modify or update this shipping policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

 

Contact Us:

  • If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@kamakian.store or +961 81 549 534.

 

Thank you for choosing Kamakian!

The Kamakian Team